PRIVACY POLICY

C&M RICHTER COMPANY LLC
Effective Date: 26th February, 2026

1. Introduction

C&M RICHTER COMPANY LLC ("Richter Goods," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit:

https://richtergoods.com
or any related services, mobile interactions, SMS programs, or digital properties.

Business Address:

10458 Sentinel Drive
San Antonio, Texas 78217
United States

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via Shopify, PayPal, Stripe)
• Account login credentials
• Reviews and user-generated content
• SMS opt-in information

B. Automatically Collected Information

• IP address
• Device type
• Browser type
• Cookies and tracking technologies
• Website usage behavior
• Analytics data (Google Analytics)
• Advertising identifiers (Meta Pixel, Google Ads)

3. How We Use Your Information

We use your information to:

• Process orders and payments
• Provide shipping and order updates
• Send transactional emails and SMS
• Send marketing emails and SMS (if opted in)
• Provide 2FA / account verification
• Improve our website and services
• Detect fraud and enhance security
• Comply with legal obligations

4. SMS & Mobile Messaging Policy (TCPA / CTIA Compliant)

By providing your mobile phone number and opting in, you expressly consent to receive SMS messages from Richter Goods, including:

• Order confirmations
• Shipping updates
• Customer service notifications
• Marketing promotions
• Account verification codes (2FA)

Message Frequency

Message frequency varies.

Consent

Consent to receive automated marketing messages is not a condition of purchase.

Opt-Out

You may opt out at any time by replying:

• STOP to cancel
• HELP for assistance

You may also contact us at: support@richtergoods.com

Message & Data Rates

Message and data rates may apply based on your carrier.

Data Sharing

Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (e.g., SMS platforms like Twilio) is permitted.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies including:

• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• Shopify analytics tools

These tools help us analyze traffic, measure performance, and deliver targeted advertising.

You may disable cookies through your browser settings.

6. Third-Party Service Providers

We may share your information with trusted third parties, including:

• Shopify (e-commerce platform)
• Shopify Payments
• PayPal
• Stripe
• Twilio (SMS services)
• Resend / Shopify Mail
• Google Analytics
• Meta Platforms

These providers are contractually obligated to protect your data.

7. Data Retention

We retain personal information as long as necessary to:

• Fulfill transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

8. Your Privacy Rights (U.S. & California Residents)

If you are a California resident under CCPA/CPRA, you have the right to:

• Request access to personal data
• Request deletion of personal data
• Request correction of inaccurate data
• Opt out of sale or sharing of personal data

To exercise rights, contact: support@richtergoods.com

We do not sell personal information.

9. Children’s Privacy

Richter Goods is intended for individuals 18 years or older.

We do not knowingly collect personal data from individuals under 18.

10. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information.

However, no internet transmission is 100% secure.

11. International Users

If you access our site from outside the United States, your information may be transferred and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

13. Contact Information

C&M RICHTER COMPANY LLC
10458 Sentinel Drive
San Antonio, Texas 78217
Email: bronte@richtergoods.com