When will my order ship?
We are a small batch, vertically integrated company. We make every single garment in-house. We maintain a limited inventory that is replenished weekly. Some orders are cut and sewn to-order.
* Please note: We are currently experiencing a high volume of orders. Our current turn around time is 30 business days. For a more specific ship window, email us at bronte@richtergoods.com.
Return and Exchange Policy
We happily accept returns or exchanges of clothing free from wear within 30 days of purchase. After 30 days, store credit will be applied. Please note, we do not pay for returned shipping.
We do not accept returns for sale items.
How do I track my package?
You can track your package by clicking “track my order” in your shipping confirmation email.
What size am I?
Read our "Size Guide” with detailed product measurements on each product page. If you have additional questions on fit or size, please contact us at bronte@richtergoods.com.
Where are your products made?
We make every garment in-house with our team of expert seamstresses. We design, cut, sew, and fulfill each item from our studio in San Antonio, Texas.
Where are your fabrics from?
We believe the two most important components to any garment are fit and fabric. We've spent a decade perfecting the fit of our shirts and believe in our off-the-rack tailored fit. We use premium fabrics milled in Japan, Portugal, and Italy. When you touch or wear our garments, you can feel the difference.
What is your accessibility statement?
Richter Goods is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 210.956.0303 or email bronte@richtergoods.com.
Be sure to include “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. In addition, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
